Corporate Services Rep (Employee Store)

Nintendo of America Inc.

The worldwide pioneer in the creation of interactive entertainment, Nintendo Co., Ltd., of Kyoto, Japan, manufactures and markets hardware and software for its Nintendo Switch™ system and the Nintendo 3DS™ family of portable systems. Since 1983, when it launched the Nintendo Entertainment System™, Nintendo has sold billions of video games and hundreds of millions of  hardware units globally, including Nintendo Switch and the Nintendo 3DS family of systems, as well as the Game Boy™, Game Boy Advance, Nintendo DS™ family of systems, Super NES™, Nintendo 64™, Nintendo GameCube™, Wii™, and Wii U™ systems. It has also created industry icons that have become well-known, household names, such as Mario, Donkey Kong, Metroid, Zelda and Pokémon. A wholly owned subsidiary, Nintendo of America Inc., based in Redmond, Wash., serves as headquarters for Nintendo’s operations in the Americas. For more information about Nintendo, please visit the company’s website at http://www.nintendo.com.

Nintendo is an equal opportunity employer. We offer a welcoming and inclusive environment in service to one another, our products, the diverse consumers we represent, and the communities we call home. We do all of this with kindness, empathy and respect for each other.
 

Summary: Provides customer service and supports company primarily through the Nintendo Redmond employee store. As a member of the corporate services team, may assist with duties outside the store as needed.

DESCRIPTION OF DUTIES
  • Proactively assist customers by providing information, support, and services.
  • Accurately completes sales transactions inperson or virtually via online orders.
  • Engages in consistent, open communication with customers, peers, and supervisors.
  • Accurately performs system transactions for inventory and sales.
  • Within guidelines, maintains and updates store merchandise displays, including product launch displays.
  • Organizes materials and information to meet customer needs.
  • Maintains departmental lists, databases, customer profiles, process documents, and resource materials.
  • Maintains area inventory including performing cyclecounts and ordering of products & supplies.
  • Compiles and prepares daily and monthend reporting.
  • Operates and maintains office equipment and basic warehouse equipment.
  • Performs housekeeping and maintains area organization and appearance.
  • Identifies solutions to improve service and operational effectiveness.
  • Performs tasks in accordance with training, safety, and operational guidelines.
  • Maintains accurate cash controls and reconciliations including deposit preparations when applicable.
  • Assists with various projects outside of core responsibilities within the department when needed.

SUMMARY OF REQUIREMENTS

  • Two to three years of customer service or related experience; strong customer service abilities.
  • MS Office proficiency (Excel, Word & Outlook required).
  • Experience with Point of Sale, cash handling, and basic math skills.
  • Experience with Oracle software systems preferred.
  • Strong written & verbal communication skills including knowledge of professional grammar, punctuation, and spelling.
  • Experience with or ability to learn operation of a palletjack.
  • Preferred experience: Powerpoint, Access, Oracle systems.

PHYSICAL/FUNCTIONAL REQUIREMENTS:

  • Active retail environment may require sitting or standing for extended periods of time.
  • Good manual dexterity, occasional lifting. Pushing or pulling up to 35lbs, with limited pushing or pulling up to 50lbs.
  • May perform limited stairs or ladder climbing in stockroom spaces.
  • Open office environment with occasional office or equipment noise.
  • May be required to work during designated company closures.
  • Ability to maintain positive interactions with both customers and coworkers.
  • Ability to work in an environment with moderate levels of stress. Often necessary to change duties, projects, or direction on short notice.

Nintendo is looking to hire a Corporate Services Rep (Employee Store) at their Redmond, WA, USA location. Job contains the tags Unity.
Job discovered on 9/14/2021