Role description

Unity Technologies Customer Success team is rapidly growing! To include a Customer Success Engineer to support our customers in better understanding our products and workflow in order to achieve increased value and success in their projects and developments.

You will be providing services and support to our customers through various means including support tickets, proactive engagements, fireside chats, etc. As a valued technical partner to the team, you will have the opportunity to learn Unity's industry leading technologies and meeting with some of the industry top game developers or big industrial organisations.

What you’ll be doing

• Supports our Customer Success Management team as the technical advisor on all things Unity, learning our products inside and out, and mastering an understanding of its extensive range of uses
• Deliver services and engage customers on a technical level, providing advisories, consultation and discussions about our technologies and platforms
• Work closely and cohesively within the Customer Success teams to answer customer questions and support tickets, and collect lessons learned in the form of Knowledge Base documentation and self-service capabilities
• Consolidate customer feedback and feature requests from customers and communicate them to our Product team

What we’re looking for

• Experience in customer facing engagements and worked with multi-functional teams like customer success, product engineering and sales teams
• Knowledge of game development lifecycles in the areas of performance optimisation, resource utilization, etc
• Experience developing Unity games, apps or simulations in a commercial production environment
• Proficiency in C# or C++ with deployment, debugging and profiling experience

You might also have

• Proficient in written and spoken Japanese, and able to guide customers by clearly communicating ideas and technical knowledge via written reports
• Proficiency in English

 

Life at Unity

Unity (NYSE: U) is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity is the foundation upon which the world’s most powerful digital content is created. Specifically, Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.

In the fourth quarter of 2021, Unity had, on average, 3.9 billion monthly active end users who consumed content created or operated with its solutions. The applications developed by these creators were downloaded, on average, five billion times per month in 2021. For more information, please visit www.unity.com.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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