IT Leader

Camouflaj, the studio behind RÉPUBLIQUE and MARVEL’S IRON MAN VR, is looking for somebody to help lead our IT efforts moving forward.
RESPONSIBILITIES AND DUTIES
• Supporting Perforce, Jira/Confluence, Unity, and other essential software
• General support of Windows 10, iOS, and Android operating systems
• Installation of software updates and packages
• Basic network, VPN, and remote access support
• Daily support of desktop computers, printers, VR equipment, and dev kits
• Imaging computers and setting up new workstations for onboarding new employees
• Keeping system images up-to-date and current for all supported systems
• User access and security permissions configuration for all user-facing services
• Basic troubleshooting of issues with Windows firewall and local workstation security
• Routine and emergency virus, malware, and spyware remediation
• Management of cloud based or other workstation backup software
• Support and access of company Wi-Fi
• Update and add documentation to the IT Confluence space
• Daily updates of all tickets and request in the ticket system

MANAGEMENT/LEADERSHIP

• Inspires and demonstrates excellent customer service as the IT team leader for two IT specialists who deliver essential technology support for the company
• Oversees IT project management, budgeting, forecasting and long-term planning
• Serves as the point person for all aspects of IT administration, systems implementation, risk management, testing, and end-user training
• Sources, secures, and manages relationships with outside vendors as needed
• Transparently communicates across the organization about evolving IT plans and policies

SKILLS NEEDED
• Advanced communication and negotiation skills
• Experience in a management or supervisory role
• Capability to diagnosis and fix issues with all hardware components in a PC
• Including motherboards, video cards, memory, hard drives, solid state drives, network cards, and audio cards
• Ability serve and relate to people and issues with empathy, compassion, understanding and support
• Ability to work cross functionally with all disciplines
• Be able to work independently and track work through to completion
• On call status if needed
• Willingness to work on site at the studio every weekday

NICE TO HAVE
• Knowledge of Linux or Mac OS
• Familiarity with at least one scripting or programming language
• 5-7 years of experience working in IT operations.
• 2-5 years of experience working in an IT management role or a combination of equivalent experience and training based on industry-accepted best practices for core IT processes. This includes support, change, user, problem, configuration, and incident management. It also includes upgrades, backup, and recovery.

Please send your resume, cover letter, and any supporting materials to iwanttowork@camouflaj.com. Good luck!

Camouflaj is looking to hire a IT Leader at their Bellevue, WA, USA location. Job contains the tags AR, Remote, Lead, Unity and Linux.
Job discovered on 10/20/2020