Manager, Partner Relations

Role description

Unity's Partner Relations team is looking for a proactive, people-centric manager to be responsible for the success of our most valued partners while equipping the Partner Relations team with the knowledge they need to guide the success of Unity’s largest customers.

Working directly with our partners we ensure the success of Unity productions all over the world by solving the problems that everyone else gave up on as impossible. Our customers create everything from small mobile projects to AAA console games and immersive multi-user VR experiences, and they’re going to need your help to get their projects to maximum performance, stay super-stable, and ship on time. Rest assured, you’ll never be bored at Unity.

As a Manager, Partner Relations, you’re the fuel that keeps the whole operation ticking!

You'll need a deep understanding of Unity’s customer's development pathways, help to surface and solve people issues and feed data back directly to our Senior Leadership. Lead customer issues with a calm, diplomatic focus!

Strive for constant improvement both with our customers and within Unity. Set the bar high, ensuring we are always focused, on point, and delivering a customer experience that is world-class. You will enable an encouraging, inclusive culture and proactively seeks to build out a team with a diverse range of skills and experiences.

Responsibilities
  • Call out urgent customer issues and independently push to solutions by enlisting resources both inside and outside of the technical support team
  • Supervise customer satisfaction and ensure the resolution of emerging issues in real-time
  • Build and maintain real-time reporting of responsiveness, service quality and customer satisfaction and use the data to help drive Unity’s customer care culture
  • Proactively maintain excellent relations between the team and other departments within Unity
Requirements
  • Proven track record of leading high-performance teams & managing large groups of external partners
  • Proficient English-speaker with outstanding social & communication skills, and a highly-proactive personality
  • Able to travel both domestically and internationally
Bonus points
  • Knowledge of SaaS Customer Success lifecycles and actions
  • Previous employment in the games industry, including games services or other intersecting industries
  • Experience as a Technical Project Manager/Producer/Technical Account Manager in software production
  • Programming experience in both compiled and interpreted languages
  • Proficiency in additional spoken languages - Russian, French, Spanish, German, Swedish, Finnish

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Life at Unity

Unity (NYSE: U) is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity is the foundation upon which the world’s most powerful digital content is created. Specifically, Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.

In the fourth quarter of 2021, Unity had, on average, 3.9 billion monthly active end users who consumed content created or operated with its solutions. The applications developed by these creators were downloaded, on average, five billion times per month in 2021. For more information, please visit www.unity.com.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

#LI-AM1 #SEN

Unity is looking to hire a Manager, Partner Relations at their London, United Kingdom location. Job contains the tags VR, AR, AAA, Max, English, French, Spanish, Russian, German, Unity and Art.
Job discovered on 7/20/2022