Senior Franchise Community Manager- 343 Industries

343 Industries is seeking an experienced Senior Community Manager to lead strategic community planning and program development for the Halo franchise. In this role, you will partner with creatives and business partners to develop franchise-wide plans to foster engagement across our global community in support of our game and business goals. You will apply your passion, expertise, and knowledge of the franchise and industry to identify opportunities and drive continued success for our products and services. Additionally, you’ll help spearhead our community outreach CRM strategies and monitor community sentiment to provide key insights to studio stakeholders.

The ideal candidate shares our deep commitment to our players, thrives under pressure, enjoys working in a fast-paced and evolving environment, drives results with minimal direction, and jumps in to help wherever needed.



  • Develop and implement a community-focused strategic roadmap for the Halo franchise in close partnership with business stakeholders
  • Work closely with partners to maintain and continually re-assess franchise tactical calendar for maximum impact
  • Partner with creative teams to develop storytelling strategies and support execution
  • Establish community sentiment KPIs, regular reporting, and address areas of opportunity with studio stakeholders
  • Manage Halo Insider CRM community outreach strategy and support overall program
  • Identify opportunities, goals, and support execution for community events
  • Support community team engagement initiatives as needed (blogs, editorial, streams, etc.)


Required Qualifications

  • Minimum 5+ years relevant experience in marketing, communications, PR, community, or related field
  • Proven success building strategic frameworks and partnering to drive successful execution
  • Experience driving marketing campaigns and engagement programs
  • Ability to work effectively with creators and business teams alike to deliver results
  • World class organizational, communication, and collaboration skills
  • Solid understanding of games and/or entertainment industry, engagement vectors, platforms, and trends
  • Deep understanding and familiarity with Halo franchise


Preferred Qualifications

  • Direct experience with marketing, communications, or community management for a live-service title
  • Studio or publisher experience shipping and supporting AAA games
  • Experience managing external agencies and partners
  • Hands-on experience with CRM systems, audience segmentation, and target marketing
  • Marketing, community, PR, or related experience in markets outside of North America

#gamingjobs #343careers


Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.


Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

343 Industries is looking to hire a Senior Franchise Community Manager- 343 Industries at their Redmond, WA, USA location. Job contains the tags AAA, Senior, Max and Unity.
Job discovered on 10/13/2021