Support Engineer, Cloud

Role description

 

Multiplay are a leader in specialised infrastructure and hosting solutions for the gaming industry. We are responsible for bringing the worlds gamers together by making connected games incredibly easy to deploy, and maintain. Our technology stack stretches all over the world and our technical operations team are at the forefront of keeping gamers online 24/7. Recently joining forces with Unity Technologies, Multiplay are preparing for greater success and rapid scale.

We are looking for passionate, dedicated engineers to join our operations team, build out our global footprint and assist with some of our growing pains. The mission is simple - make sure gamers can game. We use our expertise to make sure our technology stack is fully automated and we place a large focus on efficiency and resiliency to deliver our mission.

Our head is in the clouds, but our heart is in bare metal. You will be working on both physical and virtual infrastructure navigating all the challenges that come working with full stack systems. You must be passionate about building high performance, resilient platforms.

Gamers deserve the very best.

Responsibilities

  • The use of ticketing, monitoring and communication systems to provide excellent customer service to both enterprise and community customers within agreed SLA
  • Creation and maintenance of customer facing documentation, in order to keep overall customer interaction down.
  • Monitoring, responding to and managing service metrics and alerts; prioritizing as appropriate.
  • Management of live infrastructure, including
      • Custom systems and services worldwide
      • Large and small scale dedicated game server software
      • Multiplay’s award winning scaling technology and Machine farm consisting of bare metal, cloud and other server hosting systems
  • Fault finding and technical investigation of game server platforms and infrastructure
  • Communicate with vendors to check, maintain or replace hardware as well as help to identify and fix network related issues.
  • Provide help and support with the support technician lead to manage the community farm, ensuring that we keep the farm as efficient as possible

Requirements

  • Excellent written and verbal communication skills in English and Korean. 
  • Knowledge and experience working with applications such as SSH, Remote desktop, command line based text editors and network tracing tools.
  • Proficiency in navigating and using unix based file systems.
  • Experience using an escalation / on call system in order to action and resolve business critical tasks.
  • Intermediate level of understanding of server hardware and troubleshooting methods.

Bonus points

  • Experience and understanding of game server configurations, setups and parameters.
  • Experience using a handover process to inform other members of the team about work or tasks that need doing. This is a critical process for global teams.
  • Experience in creating scripts to automate tasks

Who We Are 

Unity is the creator of the world’s leading real-time 3D development platform, giving users the most powerful and accessible tools to create, operate, and monetize experiences for the real-time world. Unity empowers anyone, regardless of skill level and industry, to create 3D visual content using world-class technology, operate using resources that maximize ease-of-use, and monetize, so that they can find success with their creations.

The company’s 1,000 person development team keeps Unity at the forefront of development by working alongside partners such as Google, Oculus, Autodesk, Microsoft and many more, to ensure optimized support for the latest releases and platforms. Made with Unity experiences reach nearly 3 billion devices worldwide and have been installed more than 34 billion times in the last 12 months. For more information, please visit www.unity.com.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

#LI-MC1 #MID

 

Unity is looking to hire a Support Engineer, Cloud at their Seoul, South Korea location. Job contains the tags Remote, Max, English, Unity and Programmer.
Job discovered on 5/23/2020

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